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Your Frequently Asked Questions
"I love one of your designs although its colour recommendations don't feature the exact shade of colour that I'm looking for. Can you help?"
"Of course. We call them colour recommendations because they are just that. If you are looking for a specific bridal shade or colour, we do our best to find matching crystals and ribbons. Our stationery designs are customised to suit each individual couple. This complimentary service serves to help you create truly semi-bespoke wedding stationery. Arm us with your swatches and we will do the rest of the hard work for you."
"Can I order a design with a different typeface on the invitation, menu and order of service covers?"
"No problem. We recognise that typefaces are equally important as your final design as they express so much. Hence, our vast range to choose from. They can evoke fun and informality, modern elegance or provide a glimpse of the contemporary glitz and glamour that is to come. If you are unsure which to choose, we will advise and discuss your ideas with you."
extra Envelopes
"Will you provide me with extra envelopes?"
"Always. We supply additional free envelopes to allow for errors when addressing. Our wedding stationery comes with high-quality white envelopes or lined white card envelope boxes if the design requires. Luxury tissue-lined/pearlescent/metallic envelopes are available for a small fee."
urgent orders
"Do you accept urgent orders?"
"Yes. We take urgent orders providing our orderbooks are not full. Full payment and a rush fee are required before work commences. We can personalise invitations with guest name(s), address and post directly to him/her/them for timely delivery. A small fee applies for this service."
choice of boards
"Can I order my stationery to be made on silver board?"
"Of course. We have a luxury selection of laid, ribbed, wove, iridescent and pearlescent boards in pure white, ice white, bridal white, ivory, cream, grey, gold, silver, pink, blue, If you have something in mind which is not featured on our website, please ask and we will try to find it for you."
ordering Timescales
"When should I order my wedding invitations?"
"Order your stationery when you have a good idea of the number of guests you wish to invite. Remember to allow 6 weeks from proof approval (allow 1 week) for your stationery to be created and despatched to you. Due to demand, we accept advance orders with 25% deposit (8 months - 2 years in advance) to secure slots in our annual orderbooks."
Guest numbers
"I'm still unsure of the exact guest numbers. Can I go ahead and order?"
"Yes. If you do not have confirmed numbers for your guests, we advise you to estimate who will attend. Confirm your guest numbers 3 weeks before your delivery date(s) and we will adjust your final invoice accordingly to accommodate any over/under payment on your part."
Order of service + Menu wordings
"We haven't confirmed our wedding menu with our caterers/our ceremony details with our Vicar. Can we still place an order?"
"Of course, Don't worry, you can provide us with these wordings at a later date. Finalise wordings with caterers/reception venue to do this. We can deliver reception stationery e.g. menus, Order of Services, place cards, table plans up to 3 weeks prior to the wedding date. However, it is important that personalisation details, wordings and guest lists for printed production are sent to us by an agreed date or we will require a rush fee and /or delay delivery,"
order of day + order of service
"What is the difference between an Order of Day and an Order of Service?"
"An Order of the Day guides guests through events at a civil ceremony. It provides a special memento of what was planned during your special day. The first side of the insert (4 sides/2 pages) is personalised with the Bride and Groom’s names, ceremony venue, date and time of ceremony. An Order of Service informs guests about the music, hymns, and readings during a church ceremony. Each Order of Service comprises of a 4 sided/2 page insert. The first side of the insert is personalisd with Bride and Groom's names, church name and location, date and time of ceremony."
Information we need for Order of Services: Bride and groom's names, church name and location, ceremony date and time. Name of piece and composer for Entrance Music and Recessional Music, Hymns, Events e.g. The Marriage Ceremony, Signing the Register, The Prayers, Readings. Agree the details of the service with the church before submitting the exact wordings for these items and gain permission where copyright hymns are used. We prefer wordings to be emailed in Microsoft Word format.
save the date cards + save the date magnets
"What are Save the Date Cards?"
"For weddings days that fall during the peak wedding season (May-August), it is advisable to send out our Save the Date cards to let guests know of your wedding date in advance so that they can note your wedding day in their diaries."
Bridal couples who marry in the summer month like to enclose a Save the Date card with their Christmas post. This ensures that the important guests will be able to attend their big day.
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